Shipping and Return Policy
Free Shipping Over $999.00 Most Items*
Free Shipping Method will be shipped at ISGs discretion and may require a forklift and/or loading dock at receivers location. We will notify you ahead of time if your order requires special handling. This promotional off is subject to end at any time without prior notification.
Oversized Items Freight Items marked as oversize/freight will require shipping via LTL Freight. This is a dock to dock service and customer is responsible for safely unloading cargo. This shipping service is a flat rate price regardless of quantity. You only pay for the first pallet. The more you buy, the more you save!
Prior authorization required before any item is returned.
To return an eligible product, just send us an email or give us a call within 14 days of purchase. You may return any non-clearance/blowout, non custom item refund to your credit card less shipping and a 25% restocking fee. Shipping is actual shipping cost. 15-30 days after purchase, there will be a 35% restocking fee. No returns will be authorized after 30 days of purchase. You will be sent a form via email with an RGA or RAN number.
Once a RGA/RAN has been issued, product must be received by us within 2 weeks of the date of issue or it will be void.
Merchandise must be in new unused condition to qualify for either credit or exchange.
Electronics items must still be in factory sealed packaging to qualify. If the seal is broken, we can not accept it for return.
Custom orders including logo orders are non returnable. Blow-out/clearance items are also non returnable.
Damage/Shipping Error: We all make mistakes. If we send you the wrong item or if the item is damaged in shipment, just let us know and we'll fix the problem right away at no additional cost to you.
If the shipping company returns to sender due to a missing suite, apartment or room number
we will contact you with a couple options. We will need your credit card number for both. IndustrialSafetyGear can ship the package again and charge your card for the additional shipping or you may elect to just get a credit back to your card less shipping. Please understand that this is to help keep costs down for everyone. UPS does charge us for shipping even it gets returned to sender. Please be sure to double check your shipping address for the correct suite or apartment number to avoid this.